Employees enjoyed an evening at Moir Park in Bloomington earlier this month during the annual QTS Summer Picnic. Pie-eating contests brought out the competitor in all, and a few employees even went home with prizes in hand from their lucky raffle ticket.
The gathering commemorated more than just a rich company culture—it also celebrated the 15th Anniversary of Quality Tech Services and its journey as a leading Medical Device Outsourcing services provider.
Fifteen years ago, President/CEO Doug Wilder and his partners took a chance in the medical device packaging industry. “We set out to create an organization that concentrated on providing value-added services to MedTech organizations, allowing them to focus solely on their core competencies,” says Wilder.
QTS’ commitment to quality seemed to pay off as each milestone was marked down in the company’s history.
A move to the current Bloomington facility in 2008 allowed more room for the growing company. After acquiring the remainder of the building in 2013, QTS now boasts over 54,000 square feet of space with over 5000 square feet of ISO Class 7 cleanrooms, an engineering lab, inspection suite, and expansive warehouse.
The introduction of QSEAL® Pre-Validated Medical Packaging products provided a more cost-effective, speed-to-market option for customers. This exclusive line of stock medical device packaging, available in both tray and pouch-based systems, can reduce development cost by more than 30 percent.
Most recently, the company’s rebranding in 2014 created the QTS look its customers have come to know today. From a new logo to a new website, the redesign matched the outward appearance with the companies’ forward-looking and innovative approach to packaging solutions.
Customers have consistently backed QTS over the past decade and a half. Substantial organic growth demonstrates their willingness to continue business.
Despite the many changes since its 2001 inception, one element has been indisputably consistent at QTS—the quality. The abbreviated Quality Statement at QTS reads, “Quality for Life,” a mantra carried out in all aspects of operations. This philosophy extends far beyond the device being handled in cleanrooms or the implant being shipped out. QTS keeps this statement in mind in all aspects of business, from customers to employees.
And these employees, according to owner and VP of IT Systems Gerry Gunderson, are a key element in QTS’ success and range of capabilities.
“We’re not in a repetitive, automated industry that runs itself,” explains Gunderson. “This industry requires employees that genuinely care, and when you’re actually making something that improves lives, that’s a pretty powerful thing.”
The tagline, “Medical device services tailored to meet your needs,” is far from just a catchy phrase—it embodies the approach QTS employees take when faced with each project.
“We do the best when we allow the customer to teach us,” he said. “When we’re open and accommodating, we let the customer pull us out of our comfort zone.”
Fifteen years after its founding, QTS offerings continue to expand as its customer needs grow. The company’s expertise now ranges from small medical device assembly to complete process outsourcing. Over 35 million medical devices produced by QTS since 2001 serve as a testament to the quality and dependability of the company, as well as the innumerable lives positively affected.
While so many elements have contributed to fifteen years of success at QTS, Wilder sums up the secrets to such longevity:
“When we place the best interests of our employees and customers at the forefront of key decisions, it will ultimately parlay into lasting, fruitful relationships for both parties.”
View the official press release here.
